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Login and Access to Back-office/Admin System

This guide explains how to access the Lending & Deposits back-office system and manage user authentication.

Accessing the System​

Login URL​

Your institution will provide you with a unique URL to access the Lending & Deposits back-office system. The URL format is typically:

https://[your-institution].savvymoney.com/admin

Login Credentials​

To log in, you will need:

  • Username - Your assigned username or email address
  • Password - Your secure password
First-Time Login

If this is your first time logging in, you may be prompted to:

  1. Set a new password
  2. Configure multi-factor authentication (if enabled)
  3. Accept terms of service

Authentication Methods​

Standard Login​

  1. Navigate to your institution's SavvyMoney L&D login page
  2. Enter your username/email
  3. Enter your password
  4. Click Sign In

Single Sign-On (SSO)​

Many institutions integrate Lending & Deposits with their existing identity provider:

  • SAML Integration - Click your institution's SSO button
  • Automatic Redirect - You may be automatically authenticated if already logged into your corporate network

Password Requirements​

Your login password must contain the following:

  • At least 8 characters

  • At least one uppercase letter

  • At least one number

  • At least one special symbol (e.g. @, #, $, %, &, *)

User Roles and Permissions​

Access to features within L&D is controlled by user roles.

How to Choose the Right Role​

  • Just viewing data: Roles 01–03

  • Processing applications: Roles 04–06

  • Funding loans: Roles 07–09

  • Managing users or system settings: Roles 10–14

  • Branch-restricted access: Role 15

User Roles Chart, Purpose, and Key Permissions​

Role #Role NamePrimary PurposeKey Permissions
00View/Edit Assigned AppsEntry-level app handlingView & edit own applications; access credit reports
01View Only (All Apps + Credit)Oversight / reviewView all applications and credit reports; no processing
02View Only (All Apps, No Credit)Non-credit reviewView all applications; no credit access
03Reports OnlyAnalytics & insightsAccess reports and dashboards only
04User (No Credit)Application processingView and process all apps; no credit reports
05UserStandard processorProcess apps, view credit, search & assign applications
06Advanced UserSenior processor / underwriterUser permissions plus reports, manual underwriting, fraud overrides
07User + FundingProcessor with funding accessUser permissions plus push to core & funding
08Advanced User + FundingSenior processor with fundingAdvanced User permissions plus funding
09Super UserPower userAdvanced + funding plus unlock permissions
10Marketing AdminMarketing configurationManage email and SMS marketing templates
11Product AdminProduct & pricing controlManage rates, credit policy, and money movement history
12Employee AdminUser managementAdd/remove users, reset passwords
13Super User + Employee AdminOps leadershipSuper User permissions plus employee admin
14Super User + All AdminsFull system accessAll processing, funding, reporting, and admin controls
15Branch-Only ViewerBranch-restricted visibilityView applications only from assigned branch
Role Assignment

Your administrator assigns roles based on your job responsibilities. Contact your admin if you need different access levels.

User Management​

Adding or Removing Employees in L&D​

Prerequisites​

To add, remove, edit, or reset passwords for employees in the L&D Backoffice/Admin system, you must have the following permission enabled:

  • Can Add, Remove, Reset Password for Employees Access

Note: Master Admins already have this permission by default.
If you are not a Master Admin, please contact your internal Master Admin to request access.

Accessing the Employee Management Dashboard​

  1. Log in to the L&D Backoffice (BO).

  2. Click the gear icon (⚙️) in the top-right corner.

  3. You will be directed to the Employee Management Dashboard.

Adding an Employee​

  1. Click + Employee in the top-right corner of the Employee Management Dashboard.

  2. The Add Employee pop-up will appear.

  3. Enter the required employee information:

    • Employee Name

    • Employee ID

    • Email Address

    ⚠️ Important: Ensure the email address is accurate. It will be used to send the Reset Password link.

  4. Assign permissions by selecting one or more roles, as appropriate.

Employee Permissions Overview​

You may assign any of the following permissions:

Administrative & Application Access​

  • Can Add, Remove, Reset Password for Employees Access

  • Can Change Rates, Credit Policy, and More

  • Employee can see ONLY applications created by that employee

  • Employee can see all applications

Merchant & Credit Access​

  • Merchant Permission

    • Can only see applications from the POS location

    • (Unselect all other locations)

  • Needs Access to Credit Reports

  • Authorized to Fund

Underwriting Permissions​

  • Can do manual underwriting

  • Can override system decisions, including interest rate and term selections

Product-Level Permissions​

  • Lending – Access to all loan-related products

  • Deposit – Access to all account-opening products

  • All – Access to both Lending and Deposit product categories

Editing, Deleting, or Resetting an Employee Password​

  1. Locate the employee in the Employee Management Dashboard.

  2. In the Actions column, click the gear icon (⚙️) next to the employee’s name.

  3. Choose one of the following options:

    • Edit

    • Delete

    • Reset Password

Session Management​

Session Timeout​

For security, sessions automatically expire after a period of inactivity:

  • Default timeout: 30 minutes of inactivity
  • Warning: You'll receive a warning before timeout
  • Re-authentication: Simply log in again to continue working

Multiple Sessions​

  • Users can typically have one active session at a time
  • Logging in from a new device may terminate the previous session
  • Some institutions allow multiple concurrent sessions

Troubleshooting Login Issues​

Common Issues​

IssueSolution
Invalid credentialsVerify username and password; check caps lock
Account lockedContact administrator; too many failed attempts
Session expiredLog in again; session timed out
SSO not workingVerify corporate network connection; contact IT
MFA code invalidEnsure time sync on authenticator; try new code

Getting Help​

If you cannot resolve login issues:

  1. Contact your institution's administrator - For account-related issues
  2. IT Help Desk - For SSO or network problems
  3. SavvyMoney L&D Support - For system-level issues

Security Best Practices​

To keep your account secure:

  • Never share credentials - Each user should have their own account
  • Use strong passwords - Follow password requirements carefully
  • Log out when finished - Don't leave sessions unattended
  • Report suspicious activity - Notify admin of any unusual account behavior
  • Secure your workstation - Lock your computer when stepping away

Browser Requirements​

SavvyMoney works best with modern browsers:

BrowserMinimum Version
Google ChromeLatest 2 versions
Mozilla FirefoxLatest 2 versions
Microsoft EdgeLatest 2 versions
SafariLatest 2 versions
Unsupported Browsers

Internet Explorer is not supported. Please use a modern browser for the best experience.

Once logged in, proceed to the Dashboard Overview to learn how to navigate the system.

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